Refund Policy

PayPal is an authorized retailer of Your purchase will appear on your card statements as

1. All of the products on our website are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guaranty for all parties concerned, the guarantee itself is subject to the following terms:

2. Guarantee applies only if our attempt to unlock your iPhone returns an ‘unavailable’ report to our server. In a situation where the “unlock” cannot delivered for your mobile device, a refund will be issued 100%.

3. 99% of the time a code will be found and will unlock your device flawlessly. In there rare instance the unlock doesn’t work and we insist the unlock is 100% done and correct, video proof will be required of you:

  • Pressing *#06# clearly showing the IMEI number of your device
  • Restore and activate your device using unlocking instructions.

No refunds will be given if:

4 If your IMEI# is reported as “iPhone already unlocked” according to our iPhone network check results.

5 The IMEI number provided by you is incorrect and an unlock has been produced or returns as“Not Found”.

6 The wrong network service was purchased. In this case the network will return the NOT FOUND code or UNLOCKED for your device. To avoid this case please use iPhone Network Checker to double check what carrier your device is locked to.

7 No refund if your IMEI/iPhone is blacklisted when you purchased the service for clean IMEI.

8 If your iPhone is not activated prior to placing an unlock order.

9 If you purchased iPhone AT&T ZIP/SSN Activation service to remove Find My iPhone iOS 7 activation lock.

10 No video evidence is provided showing that the unlock service did not work.

11 The unlocking service was purchased elsewhere.

12 Guarantee does not apply where handset appears to be BLOCKED once unlocked.

13 If your iPhone is unlocked but you can’t complete the process we can only provide support.

14 If iPhone got iOS 7 activation lock we can provide only support.

15 Retrieval of the unlock code exceeded our stated average turnaround time. In most instances we meet or exceed turnaround time expectations; however there may be contingencies or extenuating circumstances which may result in delay.

16 Your device was successfully unlocked but the network you wish to use the iPhone on is not compatible. It is the buyer’s responsibility to make sure the device you wish to unlock will be compatible with the SIM card and network you are trying use.

17 The unlock has been generated but you do not wish to unlock your iPhone anymore.

18 The iPhone was already unlocked prior to placing your order or during the order.

19 The iPhone can’t be activated in iTunes but from our site it’s unlocked.

20 For AT&T customers the account the iPhone is currently attached to cannot be delinquent in any manner; otherwise the phone could be relocked.


In case of blacklisted status, not activated iPhone or wrong carrier purchase company has a right to provide a partial refund cutting -$5 fee.

If you have an error with the code or are unsure about unlocking your device please contact us immediately for support as our main goal is to unlock your device. Please allow up to 7 days for the refund to show up on your account.